Key support questions, and some frequently asked questions by our wonderful customers, answered below.
MUSQ stands for Make Up, Skincare, Quintessentials. That’s what MUSQ is all about - we want to deliver you the key essentials for your skincare routine, while giving you the very best in terms of quality.
Sure is! We don’t handle any credit cards payments directly nor do we store any credit card information on our site. This is handled by payment processor; SecurePay (Australia). You can find out more about them here: SecurePay Website
Not to worry, we are here to help! Please email us at email@example.com with your full name and order number (found on your email confirmation). We use startrack and Australia Post for our national shipping and they are pretty quick with finding our parcels so we are sure its not far away.
Easy, we have samples ready to be sent to you to best determine your shade. Simply email firstname.lastname@example.org with your mailing address and skin tone (light or dark) and we will get a pack out to your free of charge.
You sure can. This costs around $13 for shipping and samples. Simply purchase samples via our online store or email email@example.com with your details and we will send you a paypal invoice to pay for this directly. You will then receive a tracking number to track your samples.
Mineral foundation gives a much better overall look/finish. Mineral foundations are more lightweight and reflect light giving a natural glow. It won’t leave your skin looking like you have caked on make up with a line along your jaw. A good mineral foundation also leaves out many nasty ingredients such as parabens, fragrance, talc, Bismuth oxychloride etc.
For this reason it is ideal for people who have sensitive, acne, rosacea, sunburned or skin that has undergone salon/clinical treatments. When choosing a mineral powder foundation make sure it is made of ingredients such as iron oxides, mica, and titanium dioxides and NOT alcohol, nanoparticles, parabens or silicones.
MUSQ is all about being natural, safe and high fashion! MUSQ is not simply a makeup brand with scant minerals added, or hidden synthetics and irritants cloaked in ambiguous descriptions to increase profits.
We’re very specific and open about all our ingredients, going beyond revealing just the “key” ingredients, and are shown to be accredited by Choose Cruelty Free on their website.
We don’t push unnecessary products like primers or finishing powders to maximise sales when we instead formulate superior products that do no require such extras.
Using minerals for makeup is not new. Used since ancient times, and fashionable again in the last decade, MUSQ has drawn together all the elements necessary to make perfect, safe eco-glam makeup that is an extension of skincare.
It’s a bit like how long is a piece of string? Frequency of use and amount used per application varies enormously between users, so a product that lasts one person 3 months may last someone else twice as long. Being undiluted, MUSQ powdered products may last approximately twice as long as regular products.
Regarding shelf life, our regular production runs are small to keep products as fresh as possible. Moist products (eg: lipstick, mascara, creme foundation) have a shelf life of approx. one year so with typical use they will be all used up well prior to expiry.
Powder-only products (eg: powder foundations, eyeshadow, bronzer) are made exclusively of minerals which are inert and do not harbour bacteria or go off. They have a shelf life of approx. 4 years post opening. They are therefore far more hygienic and long lasting that comparable products, but a high level of hygiene still needs to be maintained as any organic matter such as dust or dead skin if introduced into the jar will itself decompose.
On our skincare products you will see a jar symbol with a number in inside. This number will let you know how many months the product will last after opening.
It’s very hard! Another jar may seem to give you more as it looks bigger, but have much thicker base and walls so hold no more actual product. Or it may be packed less densely.
If the product is diluted you get a lower mineral ratio, and the minerals used may be passive rather than active ones – hardly good value! MUSQ displays the weights of the contents, and does not include the weight of the container as with some brands.
Peels and dermabrasion can be great to improve skin problems. They also leave the skin more vulnerable, especially to sun damage, and more readily able to absorb what is applied to it. Regular cosmetics contain toxic and irritating synthetics, which will be more readily absorbed by the treated skin. Nasty!
The skin is also then more likely to react to the ingredients, such as getting a rash or even blistering. Ouch! Only totally natural products that are also safe, soothing, healing and protective should be applied.
Although minerals are soothing, when mineral makeup has bismuth oxychloride, carmine, talc, parabens or other problem ingredients it is counter-productive! MUSQ is ideal after salon treatments, having the properties needed by vulnerable skin but without any of the nasties.
MUSQ is passionate about promoting good health, for people and our planet, not just looking glamorous! We believe the importance of giving you transparency when it comes to the ingredients in the MUSQ products you choose to use.
We educate, and are aligned with like-minded companies who are focused on health and sustainability. Even if you decide not to use MUSQ, you can make a more informed choice.
If you would like any more information or have any other questions about our ingredients we are happy to help where we can. Please just email us at firstname.lastname@example.org
MUSQs foundations will vary person to person on how well they stay on in the water and depending on the activity. When drying off don’t rub face but gently pat dry to keep the mineral foundation on. The colour will stay true.
Remember to use natural sunscreen as it works on the top of the skin blocking UV penetration. Always re-apply sunscreen once out of the water.
Correct, and which is exactly why we should make the tiny and easy changes to minimise our exposure. Lots of small changes add up to a big result. You can buy all Australian totally safe and natural dish washing liquid to hair conditioner, at comparable or better prices than mainstream products. Shop around and you’ll discover some great healthy choices that perform better!
You can’t eliminate all exposure, but you can reduce it considerably. Why buy an almost healthy makeup when you can buy MUSQ mineral makeup here? Think of it like junk food. A diet that’s top heavy in junk food causes weight gain and health issues. If we eat healthily most of the time, a junk meal has little impact.
* Current Australian legal requirements of the T.G.A. for Australian made products that are only a secondary sunscreen, such as cosmetics like foundation (rather than a product that is sold as a sunscreen) is that it must not be labelled with a SPF rating any higher than SPF15.
If it is a cosmetic product of overseas origin then this does not apply, and this creates an ‘un-level playing field’ when customers are trying to compare Australian with overseas products! Although our foundations are Certified broad-spectrum and our Powder Foundations have a Certification that is higher than 15+, by the Australian Standards we are we are only allowed to say they offer SPF15.
The degree of protection will vary though, because people will apply very different amounts of the product to their skin, from very sheer to much heavier. The skin obviously needs to have more than a scant amount on only a small area of the face to be afforded sun protection.
That said, provided the foundation is not being shifted and lifted off the skin by touching, the natural sunscreen ingredients will continue providing their SPF properties until they are removed from the skin as they do not have a time limit of effectiveness as do their synthetic counterparts.
We recommend avoiding topical products such as our Replenish Serum that contains Rosehip Oil during pregnancy. Why is this? Because it contains Vitamin A. Although this has small amounts of vitamin A and is considered safe to use during pregnancy for peace of mind we recommend avoiding this ingredient.
If you do wish to use this product we recommend seeking the advice of your doctor/obstetrician before use.
Your MUSQ Bag
Amea May using MUSQ
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